Two proposed class actions in Chicago accuse Coco Robotics and Serve Robotics of secretly collecting and using biometric data from people, including customers who did not request robot delivery, in alleged violation of Illinois law.
01Summary
- 01Plaintiff Mitchell Breidinger says a Coco robot captured his face, head and hands via cameras and lidar in September 2025 during an unwanted DoorDash delivery.
- 02Plaintiff Barry Schain says he received three Serve Robotics deliveries with his Uber Eats orders despite not choosing robot delivery.
- 03The lawsuits seek $1,000 per negligent or $5,000 per intentional violation of the Illinois Biometric Information Privacy Act.
- 04Serve Robotics and Coco Robotics deny recording or using biometric data to identify individuals, saying they only collect navigational data.
- 05Coco operates about 1,000 robots in four US cities; Serve has more than 2,000 robots across six cities, primarily delivering for DoorDash, Uber Eats and Grubhub.
02Why it matters
As delivery robots become more common, this case highlights potential privacy risks for anyone who encounters them, not just customers. The outcome could influence how companies collect and use biometric data from people in public spaces.
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