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Kelly Clarkson’s $15,000 bird feud with a Brooklyn shop shows why winning the argument can cost you customers

Tuesday 13 October18:25 · 4h agoAI summary
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Kelly Clarkson’s row with a Brooklyn curiosity shop over a mechanical bird has gone viral, drawing heavy online criticism and one-star reviews after both sides publicly defended their versions of events.

01Summary

  1. 01Kelly Clarkson said on X that she was treated as if she “couldn’t afford” a mechanical bird at Art of Play in Brooklyn Heights.
  2. 02Art of Play said the bird, called Molly, is permanently attached to the wall, is used in magic shows and was not for sale.
  3. 03Clarkson later posted a photo showing a $15,000 price tag beside the bird and said staff told her it was for sale.
  4. 04The shop later said the $15,000 price referred to a similar bird owned by artist Bliss Kolb, while a different bird it offered Clarkson cost about $2,000.
  5. 05Forbes reported that the shop’s Yelp rating fell to 2.8 stars after a flood of one-star reviews.

02Why it matters

The dispute has become a public lesson in how quickly a customer complaint can damage a business’s reputation online. It also shows how onlookers judge a company’s tone, not just the facts of the original row.

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