Deloitte research shows trust in leadership is built on four pillars; distrust in just one cuts employee motivation from 82% to 37%, highlighting the fragility of workplace trust amid AI-driven change.
01Summary
- 01Deloitte U.S. Human Capital Practice leader Simona Spelman identified four trust pillars: reliability, transparency, capability and humanity.
- 02When employees distrust none of the four factors, 82% are motivated to give their best; distrust in one factor drops motivation to 37%.
- 03Only 34% of employees believe their organisations make AI training open to everyone, compared with 68% of leaders who claim reskilling plans exist.
- 04Catalyst research found only one-third of employees believe leadership acts with integrity during business disruption, and 16% said leaders remained confident during AI-driven change.
- 0593% of AI investment goes to technology and just 7% to the human side, according to Deloitte data.
02Why it matters
This matters because low trust can sharply reduce employee motivation and productivity, and as companies adopt AI, mismanaging the human side risks deepening disengagement and widening the gap between leadership intentions and workforce reality.
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