Airbnb is updating its rules to stop hosts from requiring guests to do cleaning tasks such as washing dishes or stripping beds, particularly when a cleaning fee has been paid. The changes take effect from 20 November.
01Summary
- 01New rules apply to all reservations booked on or after 20 November.
- 02Hosts may set seven standard house rules and other 'reasonable' requests.
- 03Guests paying a cleaning fee should not be asked to do tasks normally done by a cleaner, including stripping beds and washing dishes.
- 04Exceptions may be allowed, such as limiting shower time due to local drought restrictions.
- 05Contracts with guests will be permitted only in limited circumstances, such as when required by law.
02Why it matters
This matters as it clarifies what guests can be expected to do, reducing disputes over chores and cleaning fees. It also standardises house rules across the platform, making expectations clearer for both hosts and guests.
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