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I Let Meta Muse Talk to Customer Service Bots. It Didn’t Go Well

Friday 16 October21:07 · 5h agoAI summary
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A journalist tested Meta Muse, an AI agent, to fix a persistent spam-call issue caused by the previous owner of their phone number, but the bot was blocked by customer-service websites and could only offer manual advice.

01Summary

  1. 01The user's $25-per-month Visible plan still receives calls and texts for a person named Andrew, the suspected previous number owner.
  2. 02Meta Muse could not interact with Visible's chatbot because the website blocked bot visits and the send button would not submit messages.
  3. 03Muse found the number listed on a data broker site and advised requesting removal from WhitePages and FastBackgroundCheck.
  4. 04The AI agent suggested reporting spam as junk and waiting for broker re-scraping to clean public records over time.
  5. 05The user ultimately had to chat manually with Visible's advanced support, which required keeping the browser open for up to 24 hours.

02Why it matters

This matters because many websites now block AI agents, limiting their ability to perform routine tasks autonomously, which means users may still need to handle such chores manually despite having personal AI assistants.

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