Citigroup says its turnaround is entering a new phase after a decade-best third-quarter revenue result. Jane Fraser says the bank has done the heavy lifting and now must use AI and tighter execution to keep improving.
01Summary
- 01Citigroup posted its best third-quarter revenue in 10 years, according to the story.
- 02CEO Jane Fraser said Citi has already done much of the heavy lifting in its turnaround.
- 03Since taking over in 2021, Fraser has reorganised Citi into five core businesses, cut management layers and started exiting consumer banking in 14 markets outside the US.
- 04The overhaul includes 20,000 job cuts that are scheduled to be completed before 2027.
- 05Citi now requires AI training for 175,000 employees, with a focus on writing prompts.
02Why it matters
Citi is one of the world’s biggest banks, so its turnaround affects its staff, clients and competitors. The way it uses AI and reshapes its workforce could influence how large banks operate more broadly.
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